Before digital access
If you contact us before a purchased file or planner has been accessed, we will review a cancellation request promptly. Eligibility depends on the payment status and applicable consumer law.
After access or download
Because digital files can be copied once accessed, purchases are generally non-refundable after the product has been opened or downloaded, except where required by law or where the product is materially defective or misdescribed.
When we will help
Contact us for duplicate charges, an incorrect product, a payment that succeeded without access, corrupt files or a material technical problem we cannot resolve. Submit the request within seven days of payment with the purchase email and Razorpay payment reference.
Processing
Approved refunds are returned through Razorpay to the original payment method. Bank and payment-network processing times may apply. We do not request card numbers or banking passwords to process a refund.
Contact
Email support@kidsdailybooks.com with the subject “Refund request”.